They turn it over to a collection agency starting I owe $142 which would be the equivalent of 9 1/2 months at $15 per month. Last Update. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of ATC Fitness, Take control of your profile: address complaints and engage with reviews, See ATC Fitness's portfolio on LinkedIn at. At ATC Fitness, we value the service of our military. I can foresee a class action law suit being taken up against ATC because it seems to be something they are doing to more people than just myself. And he vacuums the carpet a lot. And pointed to my fan. Web design by. Please click on the country abbreviation in the search box below to change to a different country location. Since then we get periodic letters saying we owe them money and we havent been in the facility since February 2020. I just spent over $30 to send them registered mail, which is what they require to cancel. I'm sorry that you feel this way. ATC Fitness has multiple gym centers across Tennessee and Mississippi, and all of them are open 24/7. What is Atc Fitness - Spottswood's user score on Nicelocal? Horrible business model. Customer Reviews are not used in the calculation of BBB Rating. Oops! Guest hours are 9am - 8pm Monday - Friday, 10am - 4pm Saturday, and 12pm - 4pm Sunday. When I emailed, ******************************* on March 15, 2022 about this harassment. 0 STAR GYM ALL AROUND EVERY LOCATION. Part of his job is to walk around and talk to people on the floor. ATC FITNESS - 11 Reviews - 2150 Goodman Rd E, Southaven, Mississippi - Gyms - Phone Number - Yelp ATC Fitness 2.5 (11 reviews) Unclaimed Gyms Add photo or video Write a review Add photo Location & Hours Suggest an edit 2150 Goodman Rd E Southaven, MS 38671 Southaven Get directions You Might Also Consider Sponsored La Petite Academy of Olive Branch ABC Fitness | The Largest Provider of Fitness Software & Services Members of the SilverSneakers program can enroll at any of our 18 locations at no additional cost with your SilverSneakers member ID number. We look forward to you joining our fitness family! On 6/17 we show Mr. B***** called and received cancellation information. The video by the treadmills needs to be check during the time of my membership. Several weeks later I get a charge of $42 and the local gym says it is for membership renewal. Hi, if you could please attach any documentation of the cancellation to the filing that would help me out tremendously. We also have a procedure now where you can cancel on www.myiclubonline.com. I feel that it's not right that the people who are supposed to run this establishment give you false information or know so little information about their own company. This is automatically determined using your first name and the first initial of your last name. In case a company continues to pull money from your account even after youve unsubscribed, we will help you request a refund. eCorporateOffices. You will not have a payment come out on the 6th of August due to you making that payment on the 12th. And let me stand there confused. Many people come into a gym to be left alone. One Pass - uhc Thank you for reaching out to get some clarity. I have now received a collection notice attempting to collect membership dues for an establishment I no long visit. The employee that tried to open the door to the hydro-massage room (that has windows and is not private) did so as a complete mistake. Review fromSharonda R. 1 star. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Well guide you through the process. There will be no refund given. Help; Member Sign In: Username: Password: Remember Me: Sign In: I forgot my username or password: New member? they actually are calling me now to say on top of the extra 2 months of charges, after the already 3 months paid, now they want to charge me a late fee. It specifically says "written notice". That's all you need. So, I went to my bank and made sure they could not withdraw anymore. This will surely increase the credibility of your complaint. Just click on it to start a chat. Im in town for a visit. To discover other tasks DoNotPay can help you with, access the app from your web browser. ***** does a great job for ATC, and you are the first person to ever reach out and say anything cross about him. Avg. Get in Touch with 24 Hour Fitness. Atc, nor *****, were wrong in any customer service that was given during your time at ATC. I sent the quick 3 line email back to him and I thought I was canceled. I never had these issues with the staff. Home | SilverSneakers We welcome members to bring a guest with them! I am not surprised by another email full of lies. He insisted that I choose . I am sure they count on the lucrative benefit of making it so inconvenient to cancel that they get a countless number of monthly payments to line their shady pockets. Contact Us - ABC Financial Here is an overview of the possible methods: You can cancel your ATC Fitness subscription by sending a written cancellation notice to your local fitness center via registered mail. All of the employees that work for ATC fitness over its 18 locations are expected to give good customer service. ATC does not accept cancellations over the phone. Supervisor, Front Desk at ATC Fitness companies. We detect that you are visiting from Australia. From time to time, we have had people contact us thinking we are the gym they are a member of, but they happen to belong somewhere else. I have been a member only a few short months and was inspired by a close friend to start working out with him and a few others. ATC Fitness is a 24 hours gym in Southaven, Mississippi located at 2991 Canada Road, Lakeland, TN 38002. Hello. Thank you for reaching out and I will be contacting your local ATC to let them know you might be calling. Admitted to me at the desk that he "shouldn't have done that." ***** wasn't being friendly. Message & Data rates may apply. Unfortunately, since this was handled back in April and a refund was already issued for the April payment, there will be no other money refunded. Customer Service - ATC Trailers No Commitment & No Processing Fee*. is a membership billing service that many gyms, If you notice that this email is connected to another service you want to cancel, you can use DoNotPay to, cancel ABC Fitness Solutions (formerly ABC Financial), Type in your name, email, and phone number, Select your location from the drop-down menu, Enter ATC Fitness as the name of the subscription service, DoNotPay will list all services connected to your account, and you can choose which to cancel. The website belonging to ATC Fitness has a low number of visitors, which could be a red flag for users. Can I use your facilities? Another option for getting in touch with the ATC Fitness team is to fill out the contact form on their website. I will state again that it is not possible to cancel in the club. To get a full refund and money for the harassment that I received while I was at ATC Fitness ************, **. I also almost lost my only child to suicide back in 2015. We thank you for your business and wish you the best on your fitness journey. You can dial (901) 584-7889 during work hours. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This free program is designed to help you customize your workouts to your goals, no matter how small or big. Having a membership to a 24hr gym is useless if you're locked out as often as we are. You said you had read some past BBB posts. But if you read additional reviews, other people were having the same issue and were told on the phone their account was cancelled. However, that process was never initiated. Per your attachment, you had a draft on June 6th to cover ***** July 6th to cover July, and then you paid a payment on July 12th to cover what would have been your last draft on August 6. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. When I called to resolve the matter, they had no record of the membership being cancelled, and refused to cancel the account over the phone. Our cancellation process has been the same for the last 30 years. To see what massage chair rooms are in use by gym members. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles are subject to change at any time. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Kristen C. 7 Years at ATC Fitness Premium Member. I was always told to call for a cancelation because I tried to do one in house but they don't do it that way and so they gave me a number to call. Tennessee. I have spent the better part of a year and several phone calls trying to cancel my membership. Tennessee, near Regions Bank and Walgreens. I asked twice how to cancel this membership. Mr. W*****. 901-377-1414. 3 months go by and I get a call from their corporate saying I need to pay my monthly dues and I explain to this lady I closed this account months ago. . How To Cancel ATC Fitness and Save Your Money [Pro Hacks] Shopping With American Dollars. 24 Hour Fitness | Contact Us Web design by. As I stated in the previous response. The reason there is no refund is due to the correct cancellation procedure not being followed. We are proud of everything we have to offer. I also email customer service for ATC about my experience. I have emails from February 2022 thru April 2022 documenting the harassment that I experience. Help Center and FAQ | Altitude Sports You seem like you are happy elsewhere, and we are ok with that. Your membership includes access to equipment as well as basic amenities. And then tried to open the door. ABC Fitness Solutions is a membership billing service that many gyms, including ATC Fitness, use to process membership payments. I feel I should not be held liable for a mistake the manager at the store made. Here are some issues we could help you tackle: We have helped over 300,000 people with their problems. Available through participating Medicare plans. Or, use the website provided on your agreement paper work to log in and cancel the membership online. 90 days x $15 = $45. ATC FITNESS - 15 Reviews - 6050 Airline Rd, Arlington, Tennessee - Yelp Amanda Goss is a Supervisor, Front Desk at ATC Fitness companies based in Arlington, Tennessee. We have a much easier process than that. Billed monthly to checking account. Donate to St. Jude. Gym Locations | ATC Fitness - ATC Fitness | 24 Hour Gyms | Greater Now I am reading ATC's responses on here saying you have to cancel by certified letter and this is the first any of us has ever heard about this method of cancelling. We simply cannot allow cancellations inside the club because there is no way for us to put a time stamp on the cancellation request. The reason for this is so there is a time stamp as well as the actual intent of cancellation. So, I gave him my card information and he charged me $45.00. I apologize. We can help you cancel other fitness services like Planet Fitness, YouFit Health Club, 24 Hour Fitness, Crunch Gym, Gold's Gym, Life Time Fitness, Fitness 19, or Retro Fitness. Please fill in the fields below, and we will make sure to direct your concerns to a manager at the club you choose. You will see that employee, *****? I thought it meant to send back to him as it didn't specify to send elsewhere. International Association of Better Business Bureaus. At this point, Mr. B***** has chosen not to provide us with that email. Collierville. Once that payment is made, we will call the collection agency and tell them to zero out your account and report it as such. **** care. It is stated in more than one place on your agreement how you can cancel the membership. We will also email you every time one of the services charges you, and you can unsubscribe and start saving up right then and there. As I have stated before. This line of telling your employees to walk around and be friendly is a sorry excuse for their behavior. I am not crazy. Yes, all 18 ATC Fitness locations have locker rooms available to members, including shower facilities and free lockers to store your belongings while you workout. Purchase A 7 Day Guest Pass Supporting St. Jude. And, I shouldn't have to. Take care. However ComplaintsBoard has detected that: completely ridiculous runaround when trying to cancel membership. This is not an official cancellation method either, but you can get some info about the further steps from the ATC Fitness team this way. i will repeat thi SAFETY NOTICE: ComplaintsBoard has analyzed ATC Fitness and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. I have never put this much detail of my personal life out on social media. Open 24 Hours. All members are expected to wear proper exercise attire - shirts, athletic shoes, shorts, or athletic pants only. Reload the page and repeat your search. He informed that he had done everything correctly. I also stopped automatic draft out of my bank account. In case a company continues to pull money from your account even after youve unsubscribed, we will help you. Evo provides fitness clubs with an intuitive platform that empowers their businesses to elevate operations and customer experience. There are two ways we prefer cancellation. January I was charged again. Submit a complaint and get your issue resolved. 7/11/2023 12:36 PM. Contacts by department or agency. Thank you BBB for forwarding this on to our attention. Thank you for your business. I did not even use your club one time for over a year while continuing to pay monthly dues because of the silly covid policy you had about wearing mask. customer service contacts 1.0 2 complaints Write a review File a complaint Table of contents Verified Follow Share Claim Your Business Call +1 901 377 1414 Go to website atcfitness.com Send mail info@atc-fitness.com Directions 6600 Stage Rd Tennessee, Bartlett 38134 United States Complaints Contacts ATC Fitness phone number +1 901 377 1414 0 0 Sales . ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. i called to cancel & was given a # to call. The reason those two options are the only ones we use is because it creates a time stamp and proof of the intentions to cancel. Around the Clock Fitness | Gym | Home - Around the Clock Fitness Stop by one of our locations today to sign up! Purchase A 7 Day Guest Pass Supporting St. Jude. It employs 21-50 people and has $5M-$10M of revenue. Thank you for your review. Top Atc Fitness Employees Spencer McDaniel Owner and Vice-President. Below are some answers to the most common questions about ATC Fitness or you can contact us at info@atcfitness.com. Also, if you check the video and other videos. For the BBB EU Privacy Shield independent dispute resolution program, please click here. Im not sure where you got your information on how to cancel but your explanation of only being able to complete that with certified mail is incorrect. Please begin by refreshing the page to see if your location populates the Near field. No, staff are only on site during staff hours. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness. ATC Fitness 2022. Being friendly to our members is not an excuse, it is called customer service. We have noted on his account in 2021 where he inquired about how to cancel and we provided him with that info. It is done thru a portal that links your account directly to our billing services. If you have not received a code within 2 minutes, you can re-send it. Technical Support PHONE 877-222-5767 EMAIL help@abc fitness .com Merchant Services EMAIL merchant@ abcfitness .com Client Services PHONE 888-622-6290 EMAIL clientservices@ abcfitness .com Key Tag Orders ORDER HERE Interested in learning more about ABC Ignite gym management platform? The latest review, 1828 Old Highway 51 N, Brighton, TN 38011, 308 New Byhalia Road, Collierville, TN 38017, 8130 Macon Station Rd. Rating 0.0. Its your busiest time of the year which means all these people may have joined up again but because of you taking advantage of them signing up with direct pay then making it hard to cancel most will never use your company again including myself. That isnt being friendly. Please select the region that you would like to explore today. I had a Senior male employee try to open the door to one of the massage chair rooms during the month of February 2022. It only makes the member go delinquent because they havent paid. BBB is here to help. Because, ***** wouldnt stay away from me. We are sorry to see you go and if you so choose to choose give us another opportunity in the future, We would love to have you back. Customer Reviews for ATC Fitness We look forward to you joining our fitness family! When fitness centers create an identity, we know that it may not suit everyone. **** care. Not many of our members close the door to the rooms when they are in there. Just because you arent using the membership does not make it cancel. And this same Senior Employee said to me, "I just wanted to make sure that the massage setting was ok for me." The flooring in front of the dumbell rack has been buckled and torn for years, the 5lb adder weights for the cable machine are down to TWO in use and the landmine bracket has been broken for a while. Now I'm out a years worth of fees. We did everything we could to explain to you the exact way a cancellation needed to take place so there are zero discrepancies for the cancellation. BBB Business Profiles are subject to change at any time. Make sure you click Allow or Grant Permission if your browser asks for your location. I would walk into the ladies locker room. Our gym is known for our great staff and customer service. I was watching a video on my cell phone and had ear pods in my ears. The establishment makes it impossible to cancel a membership. This is not an official method, but in case you encounter issues with any of the above, you can reach out to ATC Fitness over the phone. He admitted to have never sending in a formal cancellation. We look forward to you joining our fitness family! No minor will be admitted without supervising adult present. Enter the 6 digit code sent to the phone number ending in undefined. Only at ATC Fitness. Our memberships provide great value, and we are open 24 hours a day, 7 days a week . Doesn't give the staff the right to try to open a massage chair room door on me. Atc Fitness - Spottswood - photos and reviews of - Nicelocal.com To address talking to her while she while she was on the treadmill, that it part of his job. You can purchase your membership online or visit your nearest gym to join. You must fill out a form online to submit for cancelation. The same Senior employee who tried to open the door on the massage chair room that I was in.One of the last emails is from and to ****************** Relente. To get some time to themselves. Please fill in the fields below, and we will make sure to direct your concerns to a manager at the club you choose. Having our customers cancel this way creates a paper trail so we can track things down like this. It is not my problem if you have this new policy and do not teach your employees to go by it. I wanted to come into *** get on a treadmill and zone out. It is on video. You send that directly to our billing company at ******************************************. Be The First to Write a Review . Listening or watching a video with ear buds in their ears. All locks must be removed each day.. We wish you the best moving forward with your fitness journey. 18 Locations. This is an example of the good ole boys club behavior in 2022. To make that happen, I will notify the club that you will be calling and making a $45 dollar payment over the phone. View all locations. Relax and watch my own programs. At the top of your Chrome or Firefox window, near the web address, click the green lock. Reload the page and repeat your search. Gym in Cordova, TN | 1880 N Germantown Pkwy | Planet Fitness The company offers both basic and premium memberships, each of them coming with specific features. Agents are available when the 'Let's chat' option appears in the lower right-hand corner of your screen. If there was a mistake made on our part then I am certainly willing to help. Taxes may apply. Memphis, TN, US View. j***@atcfitness.com. So again, I'm sorry that you feel this was. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. but beware where ever you go. I had to calm myself down to just drive home after being harassed at this gym by *****?. BBB Business Profiles generally cover a three-year reporting period. As a result, only 0% of 2 complaints are resolved. However, we do not feel this is a fair score based on the actual events that took place. *Membership fee is billed to member's checking account monthly, no commitments. I told the young man that I had moved and I called last month to cancel. Email. You can learn more about our cookies in our Privacy Policy. I can cancel your account at this time but again, there will be no refund. ***** was looking for another reason to get up on me. Whether you're a first-time gym user or a fitness veteran, you'll always have a home . All of the ones listed above were addressed with her and we came to a mutual agreement that it would be best for her to continue her fitness journey elsewhere. Please enter your information below to submit your review to BBB. Use this comments board to leave complaints and reviews about ATC Fitness. Its your problem to figure out any problems in deleting a member out of your system but you for sure dont keep on charging people. Nowhere in our cancellation policy does it state that a cancellation can be done verbally or confirmed verbally. I'm 100% confident that the last thing on his mind is to "get up on" the members. I joined at the Stage Rd location here in Memphis, TN that is near my home but frequently visited the Quince Rd location. Investing in a corporate membership with ATC Fitness can help lower your employees healthcare costs. That is an sorry excuse to bother someone. Hope she is able to speak to you soon. stopped and looked at me through the glass door. The time that I was a member of ATC Fitness ************. Products. Scroll down until you find your ATC Fitness center, Each cancellation request has to include your nine-digit membership agreement number, If you want to cancel memberships for several family members, you can send one request, but you have to include all agreement numbers, You have to send your cancellation notice 30 days from the signup, The postmark date starts the 30-day cancellation period. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Game Changer. We have talked to **************** directly again and resolved the issue. We had a discussion back in April with Mrs. **** about her concerns. We found clear and detailed contact information for ATC Fitness. One Pass is a single membership that gives you access to a nationwide network of fitness locations That is harassment. On December 9th of 2022 I received a notification to update my card information. If you no longer had your agreement to reference this info, we would have gladly given it to you. One of those processes does not include cancelling in the club like you stated in your post. However, there will be no issue of a refund. Previously, . ComplaintsBoard.com is a leading complaint resolution website on the Internet. The manager at that time received it and put in a note on your account that she responded. Cancel Direct Line Auto-Renewal Before You're Charged Again! They are lying and they no it. *This company may be headquartered in or have additional locations in another country. I look forward to hearing back. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. Please note gym bags are not allowed anywhere on the gym floor and must be stored in a locker. We are currently offering no processing fees for all new premium membership signups. Membership About Locations Amenities News Contact. Engage via Email . Our scan shows ATC Fitness website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. (Your mobile company might charge you for receiving text messages. Customer Reviews are not used in the calculation of BBB Rating. The total that the collection agency gave you also has fees in it that the billing company was adding during your time of delinquency. You dont have to waste your time or nerves on canceling your ATC Fitness subscription because DoNotPay will do it effortlessly and in less than five minutes. Join Today. What's not to love? Click here to get notifications about new complaints of ATC Fitness. Thank you, I have now located you in our system. . I received an email from David on how to do it. At that point, late fees are added. They are late fees and service charges. Complete the form below, and an ATC team member will connect with you shortly. I surely will not pay some bill I dont owe and will not let your company get away with not closing my account out when I turned in my card and notice. I never saw anyone go into the massage chair rooms and leave the door open. When ATC next heard from Mr. B*****, it was 10/5. Nor, would the Senior employee with the leg brace. So the only thing I know to do now is have the new manager reach out to you and handle the situation the best way possible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have been upset with the lack of care and upkeep of this gym for some time.

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