During the lead up, I was called to upgrade my flight seat. I am filing this complaint because EF Tours did not meet any of its advertised promises. Your Certificate ID and plan name should be on your puchase confirmation email or ID Cancel for Any Reason* The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. One-time payments can be made in the following three ways: To get started, review the Forms and Waivers | EF Educational Tours And, if you have any questions, we're here to help. Global Travel Protection Plan | EF Educational Tours Canada This plan includes Trip Interruption coverage. Though we will always prioritize the safety of our travelers, all of us here share in your disappointment that your travel plans were impacted. EF provides an exclusive Peace of Mind program to account for such situations. 2 Education Cir, Cambridge, MA, 02141-1970, US. You can file a claim right here in just a few simple steps. They did not. EF Go Ahead Tours (GAT) is not an insurer and does not have any liability for any coverage amounts. >>, USA Trip Coverage Claims | EF Explore America Claim Filing Instructions Claim Filing Instructions Medical Expenses You received medical treatment while on a covered trip. I was called by Yasenya *** August 2nd, 2022. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan - for further . If you decided not to check a bag, remember to check Coverage Claims | EF Study Abroad Terms of Use | EF Go Ahead Tours Search Help Center | EF Educational Tours My tour was supposed to leave June 23. Coverage for expenses due to flight delays (lodging, food and other reasonable expenses) as well as limited coverage for every full land day missed of your program due to flight delays or cancellations. *The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Tour cancellation coverage Trip delay coverage For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan for further details, please contact Specialty Insurance Solutions at 877-974-7462 ext. They have very selective customer service and do no listen. Mass. Attorney General Secures $1.4M More in Refunds for - NBC Boston *By sending a text to this number, you are opting in He said he would call me today, but nothing so far. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Finally, I spoke with a representative and he was the one that told me the following:Because I was the last person to join this group (I wasnt - I signed *** in August), I was waitlisted and told that there was no room for me in the group. They told me each time that they would look into it and get back to me. As it got closer to our tour date, I noticed that my flight back was different from my companions, and was confused because this company knew that I was traveling with said companions. Tour cancellation coverage Emergency evacuation coverages I booked the tour on Sept. 15, 2021 and paid a deposit of $869 on 9/15 and an additional $30 on 2/14/22 ($899 total). I called 7-8 times over the span of a couple of weeks. Get Started What plan do you have? The non-insurance Cancel for Any Reason waiver provided by EF Study Abroad provides a cash refund for trip costs paid to EF Study Abroad for cancellation prior to departure. Student travel programs | Educational tours for students | EF Tours Please attach the latest copy of the EF Tours Statement of Account outlining details of the tour price, payments and refunds received from EF Tours. Baggage & Personal Effects You'll spend most of your time on tour exploring and learning, but you should also know what to expect when you settle in for the night. The Travel Protection plan and the Travel Protection Plus plan are non-refundable 10 days after purchase date. Complete all applicable information starting on page 2. Check your policy for the required delay time to get reimbursement. Pack light! She advised she listened to the recorded conversation I had with *** and admitted *** did NOT break down the costs of the increased travel insurance. I called again to remind them that I was indeed traveling with two people, and to fix the flight so that we could be together. I don't know how to get their attention. Mtodos de pago aceptados: Visa o MasterCard, tarjeta de dbito/cajero automtico y cheques personales. Our tour leader, Kyri, was equally as fabulous. Trip delay coverage I am so frustrated. Insurance, Trip Delay, Trip Interruption, Missed Connection If a traveler needs to cancel a trip due to reasons specified in the . As a travel retailer, GAT is not qualified or authorized to answer technical questions about the benefits, exclusions, or conditions of any of the insurance coverages in the plan or to evaluate the adequacy of your existing insurance coverage. At some point I was asked for a deposit of $450 which I gave authorization with a credit card. Eligible consumers in Massachusetts have until Sept. 30, 2022, to connect with EF Tours and request a refund from the company. I was pressured to quickly rebook. Claims Handling: Crawford & Company (Canada) Inc. 100 Milverton Drive, Suite 300 Mississauga, Ontario L5R 4H1 Attention: CHUBB A&H Claim Tel: 1 (855) 897-8512 Fax: 1 (905) 602-0185 Email: newhumanriskclaims@crawco.ca Global Travel Protection Plan - Schedule of Coverage Maximum Compensation Payable* ILLNESS & ACCIDENT When I saw the flight arrangements, I noted there was one connecting flight in the beginning and 2 on the return trip. Just give us a call at 877-485-4184. I was told there were 27 travelers allowed on this trip. Unfortunately, EF Go Ahead Tours (goaheadtours.com) has received a number of complaints from dissatisfied customers. On the return flight home, EF Go Ahead Tours booked us on, "standby," which we did not know until we got to the airport. Please note that if you are traveling with certain visas (i.e. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. This page was prepared by Risk Strategies Insurance. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. They also facilitate communication between travelers and families in the event of an emergency at home. My customer number is ***. 2023 Coverage and policy flexibility - EF Explore America Student rooms I received this information 16 days before I was supposed to leave for the trip for which I had paid in full. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. My complaint is that we missed the whole first day of the *** Flavors of ***, tour, which was July 24th, 2022, due to the company's inefficiencies. I called them to talk about getting a room together with my two travel companions, as we had booked the single rooms as suggested while booking the tour. All rights reserved. In addition to these many missteps, the tour director also only allowed tour participants to shop in places where he received a kickback on sales.

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